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Security questions changed to Chinese.

I have unlocked my account using email but cannot answer the security questions because they are all in Chinese. How can I reset them?

Posted on Jul 18, 2019 4:18 AM

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Question marked as Top-ranking reply

Posted on Jul 18, 2019 4:30 AM

What language do you have selected on the account on http://appleid.apple.com ? If you can't log into the account due to not being able to answer them see if you can reset them :  : If you forgot the answers to your Apple ID security questions


If you can’t reset them yourself contact Support in the country where you live (and which is therefore the country on your account) and see if they can reset them for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Question marked as Top-ranking reply

Jul 18, 2019 4:30 AM in response to RedWingSM

What language do you have selected on the account on http://appleid.apple.com ? If you can't log into the account due to not being able to answer them see if you can reset them :  : If you forgot the answers to your Apple ID security questions


If you can’t reset them yourself contact Support in the country where you live (and which is therefore the country on your account) and see if they can reset them for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Security questions changed to Chinese.

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