You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Account compromised and security questions are in chinese

Account compromised and security questions are in chinese - I have reset my password but I am unable to change or reset the security questions as they are in Chinese. Any tips?

Posted on Nov 19, 2021 2:28 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 19, 2021 3:29 PM

Hello,


Have you looked over this Apple Support article yet? If you forgot the answers to your Apple ID security questions - Apple Support.


I understand you cannot answer them but that article may help you reset them using other account information.


Also, the below article may be helpful. Make sure to note what I quoted if you cannot secure your Apple ID yourself.


If you think your Apple ID has been compromised - Apple Support

“If you completed the steps above and think your account might still be compromised, contact Apple Support.”


I hope this helps.

1 reply
Question marked as Top-ranking reply

Nov 19, 2021 3:29 PM in response to sh1tsupport

Hello,


Have you looked over this Apple Support article yet? If you forgot the answers to your Apple ID security questions - Apple Support.


I understand you cannot answer them but that article may help you reset them using other account information.


Also, the below article may be helpful. Make sure to note what I quoted if you cannot secure your Apple ID yourself.


If you think your Apple ID has been compromised - Apple Support

“If you completed the steps above and think your account might still be compromised, contact Apple Support.”


I hope this helps.

Account compromised and security questions are in chinese

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.