iPad mini 4

For an iPad which is disabled, this is the link you want: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Make sure you have the latest version of iTunes (v12.9.x) and follow the directions EXACTLY.

Hello,

Please refer to the following Apple support document.

If you can’t update or restore your iPad

Whoops, thanks! I mistakenly typed in the wrong link!

er, uh, I noticed! :-)

I setup a couple keyboard shortcuts to autofill frequently referenced support documents and my muscle memory just whipped that up and before I could notice I had already tapped post!