Reset iPhone still logged into deleted iCloud

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Level 1

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Reset iPhone still logged into deleted iCloud

Hi everybody,

I permanently deleted an iCloud account. However, I'm logged into that account on my backup iPhone. When I try to restore the iPhone to factory setting it asks for a password for the deleted account... but the account is deleted so the password isn't ever accepted.

What do I do? Unless I can log-out of the account on that iPhone, it basically is useless... please note that I am NOT trying to reset an iphone which is logged into an existing iCloud account (aka trying to get around security). I have the valid password for the iCloud account but because the account was deleted, it doesn't get accepted.

Thanks,

R.

Posted on Jul 18, 2019 9:48 PM

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Answer 1

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King_Penguin

Level 10

334,336 points

Jul 18, 2019 11:51 PM in response to runrealfast

If you were the original purchaser of the phone (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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