Internet connection

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Level 1

9 points

Internet connection

My phone cannot connect to internet, none of my apps work. When connected to Wifi it does. I have tried restarting my phone, resetting network settings, it still is not working. What to do?

iPhone 8, iOS 12

Posted on Jul 19, 2019 11:43 AM

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Answer 1

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ChrisJ4203

Level 10

230,942 points

Jul 19, 2019 12:03 PM in response to mondesouza07

So, you are saying that your iPhone cannot connect to cellular data? Do you have cellular data turned on? Are you connected to your carrier, and do you see a signal showing in the status bar?What troubleshooting have you tried, have you contacted your carrier?

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Answer 2

mondesouza07 Author

Level 1

9 points

Jul 19, 2019 12:12 PM in response to ChrisJ4203

Yes data is turned on and I do have signal in my status bar. I have not contacted my carrier yet that is my next step. I was trying to see if there would be anything I could try before that but seems like I have run out things to try.

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Answer 3

ChrisJ4203

Level 10

230,942 points

Jul 19, 2019 12:15 PM in response to mondesouza07

The carrier is in charge of your data access. If you have all switches on for the phone, then they are the next ones to speak to.

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