my phone suddenly turns off even it's %40-45

hello,

i just bought my phone_7 plus_10 months ago and use very clean, but my phone suddenly turns off even its %40_45

so what can i do? can anyone help me please?

thank you



[Re-Titled by Moderator]

Posted on Jul 19, 2019 2:43 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2019 3:10 PM

It may well need looking at in an Apple store under Warranty. You will have to back it up if it goes  into Apple repair shop so why not try a back up and restore in iTunes first and see if it fixes it.

Restoring via iTunes will repair the iOS software on your iPhone.


How to back up your iPhone, iPad, and iPod touch - Apple Support


After backing up, restore via iTunes to repair the iOS software. You should test by setting it up as “new” after restoring:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


If it seems to work without shutting off after setting up as a new iPhone, restore your backup and test again:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

1 reply
Question marked as Top-ranking reply

Jul 19, 2019 3:10 PM in response to berfinberf

It may well need looking at in an Apple store under Warranty. You will have to back it up if it goes  into Apple repair shop so why not try a back up and restore in iTunes first and see if it fixes it.

Restoring via iTunes will repair the iOS software on your iPhone.


How to back up your iPhone, iPad, and iPod touch - Apple Support


After backing up, restore via iTunes to repair the iOS software. You should test by setting it up as “new” after restoring:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


If it seems to work without shutting off after setting up as a new iPhone, restore your backup and test again:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

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my phone suddenly turns off even it's %40-45

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