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Level 1

4 points

Having trouble with Pages Application

I can be understanding about cross platform file errors but what the heck! Cannot open a file on the device it was created on?!? So what is the answer? All software is up to date.

iPad, iOS 12

Posted on Jul 20, 2019 1:50 PM

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Pages on iPad I am a writer, and I use my iPad extensively, along with my Windows 10 PC. For years I have effortlessly transferred files back and forth between Microsoft Word on my PC and Pages on my iPad, using the export/import function in Pages and Dropbox as a go-between. Two days ago (Monday evening, 6/7/21, approximately 11:30pm EST in the US) this function stopped working. I can no longer export Pages files to Word, or import Word files to Pages - the app shuts down in the middle of the process. After some experimentation, I discovered I also couldn't export Pages files to epub, though I could to PDF and RTF. I restarted the Pages app, then I restarted my iPad. Then I deleted the Pages app and reinstalled it. Nothing changed. I have tried the export and import process with existing files and newly created files. I am running iPadOS version 14.4.2 on an iPad fifth generation, and Pages version 11.1. Everything worked perfectly earlier in the same day. Interestingly, I tried the same process on my iPhone 8 Plus, running OS 14.6 and Pages 11.0 (which version my iPad was running when the problem started), and everything worked fine. I have Googled this problem to no avail, so I hope someone out there has some ideas about this. Thanks!
358 2

1 reply

Joseph_S.

Community Specialist

Jul 21, 2019 8:58 AM in response to jackjonesxox

Good morning jackjonesxox!

I see that you're having trouble opening up specific files from iCloud because of this error you're receiving.

There may be an issue with the folder's permissions. Try to reset them using these steps: Resolve issues caused by changing the permissions of items in your home folder - Apple Support. If that doesn't work, let us know if you're able to open other Pages documents that are stored locally, aside from this iCloud folder.

Take care.

Having trouble with Pages Application

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