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 Hello Apple customer support team. I write you about program Instories: Insta story maker. I tested the program on a paid subscription in the free period. Since it does not suit me, after few I will click the button to cancel a paid subscription. But on July 18, my credit card was charged for the purchase of a paid subscription. Very strange why this happened. I remember exactly what I was doing canceling a paid subscription during the test period. I would like to request a refund because this program does not suit me and I do not want to use it. thanks

iPhone 8 Plus, iOS 12

Posted on Jul 21, 2019 6:07 AM

Top-ranking reply

King_Penguin

Level 10

334,192 points

Posted on Jul 21, 2019 6:39 AM

This is not 'Apple customer support team', these are user forums and we are just fellow users.

Did you cancel the subscription at least 24 hours prior to its renewal date ? If you did, contact iTunes Support : http://reportaproblem.apple.com or http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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