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Uninstalled app charges

I downloaded the sign app with a 3 day free trial, it did not work so I uninstalled and deleted it from my AppStore the same day and they charged me this week. I don’t have the app anymore and they continue to charge how can I stop the debits and get a refund? Thank tou

iPhone 6s, iOS 12

Posted on Jul 22, 2019 1:58 AM

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Posted on Jul 22, 2019 2:07 AM

Deleting an app only deletes the app, it doesn't stop a subscription , you have to manually stop it : View, change, or cancel your subscriptions - Apple Support


In terms of a refund purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Best reply

Jul 22, 2019 2:07 AM in response to nourhan99

Deleting an app only deletes the app, it doesn't stop a subscription , you have to manually stop it : View, change, or cancel your subscriptions - Apple Support


In terms of a refund purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Uninstalled app charges

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