Almost impossible to get files off iPhone onto pc


I have had new Apple iPhones regularly over the past 10+ years. 

I currently have an iPhone X with 266gb memory. 

I have a new dell pc. 

I downloaded the latest iTunes. 

I updated the iOS on my iPhone to the latest. 

I bought a new Apple authentic cable


I did a back up of my iPhone to my pc. (That worked)


However I have been trying for the past 3 weeks for about 3 hours per night to copy the photo and video content from my iPhone to my pc - into a regular folder so I can do other things with it. 

But It keeps telling me my connected device has disconnected itself. 


————-below this line are steps I took to get what I have got so far off my iPhone onto my pc.  


I have been able to copy off some of the content I bits and pieces but in order to do this I have had to do the following steps:


Turn off my passcode (so no code to unlock phone)

And set it so the screen never locks -no screen saver


Start computer fresh.

Turn on iTunes.

In iPhone settings reset locations and privacy. 

Turn the phone off .


Plug the phone into the pc. It turns the iPhone on. 

iTunes asks to try to communicate with the iPhone and I press continue.


(On previous attempts I had to do these bits 

On the iPhone I enter my digit code.

Then trust comes up .

I select trust and the my digit code.)


On my pc I go to device manger.

And into portable device I select iPhone and ask to update drivers (ie it keeps updating to the same driver already there ) mtp USB device. 

And then I hope and pray the folders will show up in windows explorer window. Most of the time they do NOT show up. 

Then I do a back up. 

Then I leave it plugged in half an hour. 

And then sometimes the folders appear and I start to copy them off. 


This is an awful experience and puts me off ever recommending this brand of phone. And makes me wonder if I should buy a different brand next time. 


It would also be good if you could fix the drivers that go on the pc so they keep talking to the iPhone and don’t fail. 


But best if I could transfer wirelessly- I can do it with strangers. Please let me do it for myself. 


+++++++ 

I was only able to get some content off. 


Some videos failed continually

So I had to use

VLC app

Put vid files on VLC app

Then use house wifi within the VLC app to move vid files to my pc.

So time consuming 


—— —— —— —— ——


Apple needs to make an app that makes it easy for users to transfer their content from their iPhone to a pc or hard drive WIRELESSLY. 

(I also tried using the VLC app , but it kept getting stuck and took a long time. )


It is frustrating to know I can airdrop my content to a stranger on the street, but it has taken me weeks to get my own content onto a drive so I can look at it and do things with it on my pc. 


You need to make an app to make it easy to transfer files to myself & you need to do this quickly. *****


Please. 


Thank you. 

iPhone X, iOS 12

Posted on Jul 22, 2019 4:01 AM

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Question marked as Top-ranking reply

Posted on Jul 22, 2019 6:47 PM

Good afternoon Perplexedqwerty,


Welcome to the Apple Support Communities!


I understand you are trying to copy your photos and videos from your iPhone to your Windows computer. The resources below explain how to do this, including the wireless option which is iCloud for Windows.


Transfer photos and videos from your iPhone, iPad, or iPod touch


Download iCloud for Windows


Set up and use iCloud for Windows


"When you turn on Photos, iCloud for Windows creates a Photos folder in File Explorer called iCloud Photos. New photos and videos you take automatically download from iCloud Photos and you can choose to download your entire collection by year. 



Take care.


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Almost impossible to get files off iPhone onto pc

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