Cannot Reset Security Questions

Question

Cannot Reset Security Questions

Hello,

I am trying to login to my Apple ID. I do remember my password, but forgot my security questions. Now it is not letting me login. I get the message:

We don’t have sufficient information to reset your security questions.

I followed the article and went on iforgot.apple.com, but it is still not allowing me to login. Can some one please help me. I guess, I can create a new ID, but that would really suck because I would lose a lot of my purchases.

iPhone 6s, iOS 12

Posted on Jul 22, 2019 7:14 AM

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Answer 1

Niel

Community+ 2025

Level 10

741,299 points

Jul 22, 2019 7:16 AM in response to MarcusMarcus06

You need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.

(173141)

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Answer 2

Jul 22, 2019 7:46 AM in response to Niel

Hi Neil,

Thank you for the quick response. I tried the first method before creating the post, but that did not work. I then tried to submit this form but I get a 503 Service Temporarily Unavailable after I submit the question. I guess I can try later.

Thanks!

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Answer 3

Jul 22, 2019 7:50 AM in response to Niel

Hello again Neil,

I noticed the URL you gave me is:

https://support.apple.com/en-euro/itunes-contact

Is there a form like this for the North America ?

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