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When I want to reset the questions it is giving the following error; "Cannot Reset Security Questions We don’t have sufficient information to reset your security questions."

When I try to login, after entering my password, Apple ID is asking me to answer security questions. I don't remember the answers to these questions. I am stuck and can't login even if I know my password. It might be because I haven't logged in for more than 8 years but is there no way to recover my account?

Posted on May 10, 2021 5:27 AM

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Question marked as Top-ranking reply

Posted on May 10, 2021 6:20 AM

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


If necessary, try Twitter


https://twitter.com/AppleSupport.          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Based on multiple posts I have read, they will not help you recover the answers to your security questions.



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1 reply
Question marked as Top-ranking reply

May 10, 2021 6:20 AM in response to can121

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


If necessary, try Twitter


https://twitter.com/AppleSupport.          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Based on multiple posts I have read, they will not help you recover the answers to your security questions.



When I want to reset the questions it is giving the following error; "Cannot Reset Security Questions We don’t have sufficient information to reset your security questions."

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