Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

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I cannot log into my account

I cannot log into my account https://appleid.apple.com/#!&page=signin

I forgot the answers to the security questions for my AppleID and cannot reset them, because "There is not enough information to reset security questions." What should I do?


To write to you in support, I somehow was able to log in without these questions, I just logged in through my password.

Posted on Sep 16, 2020 9:33 AM

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Question marked as Best reply

Posted on Sep 16, 2020 10:51 AM

contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Based on multiple posts I have read, they will not help you recover the answers to your security questions.



2 replies
Question marked as Best reply

Sep 16, 2020 10:51 AM in response to FedLv

contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Based on multiple posts I have read, they will not help you recover the answers to your security questions.



I cannot log into my account

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