can't upload own ringtone, itunes 12.9.5.7

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Mobil2 Author

Level 1

4 points

can't upload own ringtone, itunes 12.9.5.7

hello!

since itunes update to 12.9.5.7 i can't upload my own created ringtone. doing everything how i was doing it previously:

creating .m4r file,
moving it into Tones section
synchronizing

and after that uploaded ringtone was in tones section.

now if i'am trying to do same - itunes showing me message "blabla.m4r was not copied to iphone 8 plus because it cannot be replayed on that iphone".

tried to google that problem but found nothing useless.

any advice?

regards,

mobil2

iPhone 8 Plus, iOS 12

Posted on Jul 22, 2019 10:09 AM

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Answer 1

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turingtest2

Level 10

272,927 points

Jul 22, 2019 11:13 AM in response to Mobil2

See Repair security permissions for iTunes for Windows - Apple Community for a possible fix for the Create AAC Version issue. Drag and drop a valid .m4r file onto the device where it appears in the iTunes sidebar ought to work.

tt2

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Answer 2

turingtest2

Level 10

272,927 points

Jul 22, 2019 10:39 AM in response to Mobil2

Worked last time I tested it. In some cases you may need to clear out existing custom tones before new ones can be added. If Create ACC version is inactive that would suggest the source file is ineligible for conversion. Fix that first.

tt2

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