Phishing or scam

Question

Turtleboytx Author

Level 1

8 points

Phishing or scam

I got an e-mail with this:

There was a problem account information

Wе havе disablеd your Applе ID.

( email )

Rеviеw all the pеrsonal and sеcurity information in your account. You can rе-active your account by following instructions.

Update billing information

If we do not hеar from you within 48 hours, your iCloud will be suspеndеd and any savеd accounts and information will bе lost!

Wе apologisе for the inconvеniеncе and hopе to hеar from you soon.

Thanks,

Is this from Apple or a scam?

[Link Edited by Moderator]

iPhone XS, iOS 12

Posted on Jul 22, 2019 11:54 AM

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Answer 1

Top-ranking reply

stedman1

Level 10

266,590 points

Jul 22, 2019 11:56 AM in response to Turtleboytx

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

The link below has information to help identify fraudulent emails.

https://support.apple.com/en-us/HT204759

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Answer 2

Turtleboytx Author

Level 1

8 points

Jul 22, 2019 12:27 PM in response to stedman1

Thanks for your help!0

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Answer 3

stedman1

Level 10

266,590 points

Jul 22, 2019 12:31 PM in response to Turtleboytx

You’re quite welcome.

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Answer 4

Eric Root

Level 10

686,297 points

Jul 22, 2019 12:14 PM in response to Turtleboytx

Apple won't send you an email/text telling you your account is disabled/restricted or will be disabled/restricted. You will find out the next time you try to log in somewhere.

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

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Phishing or scam

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