"Unable to verify MacOS"

Question

Level 1

10 points

"Unable to verify MacOS"

macOS Mojave

Version 10.14.3 (18D109)

Macbook Pro (13-inch, 2018)

Regular update, app store update, combo updates, recovery mode update - nothing has seemed to work, and I always get this error. I've launched into recovery mode, mounted my 1TB disk, and repaired with no warnings or misgivings. I've launched into safe mode with a new account to update with, and still get these errors. The date and time is also correct on my system, so no issue there.

What else should I attempt to try and update this laptop? Should I just go to the Apple store?

MacBook Pro 13”, macOS 10.14

Posted on Jul 22, 2019 3:05 PM

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Answer 1

Leanne_68

Community Specialist

Jul 23, 2019 12:12 PM in response to DukeOliver

Hey, DukeOliver.

I see that you're trying to update 2018 MacBook Pro, but you keep getting a message that the macOS isn't able to be verified. Great job on the troubleshooting you've used, and it's time to contact Apple Support.

Apple - Support - Product Selection — After selecting this link, choose Mac notebooks > Installations & Updates > Software or firmware not updating as expected. Then choose how you'd like to start the conversation.

Take care.

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Answer 2

DukeOliver Author

Level 1

10 points

Jul 23, 2019 1:02 PM in response to arompt

my macbook's native screen is retina - this forum isn't recognizing my inserted images as 2x density and is blowing them up to 2x the size

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Answer 3

arompt

Level 1

11 points

Jul 23, 2019 12:32 PM in response to DukeOliver

Are you using an external display? That image does not look retina, so either it's not a 2018 MacBook or you're using an external display at a low resolution. I would just like to know.

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"Unable to verify MacOS"

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