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Activation Lock

My mom's iPad has somehow been locked and she can't remember her Apple ID and password. What do I do to help her?

iPad Air 2, iOS 12

Posted on Jul 22, 2019 8:47 PM

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Question marked as Top-ranking reply

Posted on Jul 22, 2019 8:54 PM

Tell her to use Apple's iForgot service or contact their Account Security team, or the iPad’s original owner to supply Apple with its purchase receipt and ask them to remove the lock.


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Activation Lock

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