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purchase issues

My daughter and I recently purchased new phones and she created her own apple id. Now she is unable to make purchases b/c it shows she's not connected to itunes. We attempted to sync her phone with my itunes but it didn't work.


iPhone XR, iOS 12

Posted on Jul 23, 2019 8:22 AM

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Posted on Jul 23, 2019 8:24 AM

Do you mean she's getting a 'cannot connect' message : If you can't connect to the App Store, iTunes Store, or Apple Books - Apple Support ?


Or something else ?

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purchase issues

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