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I have a new Mac Mini. The Safari is freezing. It cannot be closed. It cannot be minimized. If I tried shutting down my Mac it can't do so because it says I need to quit Safari first. Looking at the Safari menu, the 'Quit Safari' menu is grayed. It cannot be clicked. If I click the Safari window, a short low tone sound is heard.
What shall I do to fix it?
Mac mini, macOS 10.14
Can you force quit Safari by using command - option/alt - esc or menu/Force quit?
You may have adware/malware installed. Try downloading this program which was written by Thomas R, a long time poster. The program will search for malware/adware. The program will do the work for you which makes it easy. It may be necessary to run more than one scan. After running the scans, restart the computer.
Malwarebytes Anti-Malware for Mac 10.10 and later
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Can you force quit Safari by using command - option/alt - esc or menu/Force quit?
You may have adware/malware installed. Try downloading this program which was written by Thomas R, a long time poster. The program will search for malware/adware. The program will do the work for you which makes it easy. It may be necessary to run more than one scan. After running the scans, restart the computer.
Malwarebytes Anti-Malware for Mac 10.10 and later
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Try another admin user account and the Safe Mode as posted above.
You are entitled to 90 days of telephone support from Apple. Try contacting them.
Work through the screens to get an email or chat option.
I am not the one who asked about this in the first place, but I have exact the same problem. Malwarebytes did not work at all.
My problem started today and I have tried to find a solution the whole day now :O I don´t understand what to do. I have upgraded turned the Mac on and off a lot of times. Bye the way, my Mac is a Mac Pro, only two months old :(
Diana
I am normally use Chrome, but needed to try something in Safari.
Diana
Safari freeze
