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App Store has charged money for the game I don’t have

Good evening! I want you to help me with one problem. I want my money back. Today App Store has charged money for the game I don’t have. It makes me upset. So I want do decide this issue. Thank You in advance.


[Re-Titled by Moderator]

iPhone 5s, 12

Posted on Jul 23, 2019 10:31 AM

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Question marked as Top-ranking reply

Posted on Jul 23, 2019 10:34 AM

Where are you seeing this charge exactly?


Did you ever have that game?


If so, did the game have a free trial?


If so, did you ever cancel it?


Try the steps here: View, change, or cancel your subscriptions - Apple Support

7 replies

Jul 23, 2019 11:16 AM in response to Julia5444

Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem



If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


iTunes Support


iTunes Support – world wide





App Store has charged money for the game I don’t have

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