I'm experiencing battery related issue after updating to ios 12.4 on my iphone xr
my iphone is not charging and it is stuck on 38% from 40 minutes
i restarted my phone couple of times but it is still not charging
am i the only one ?
Because i just bought this phone 2 months ago and everything was working fine till i updated it to ios 12.4
[Re-Titled by Moderator]
iPhone XR, iOS 12
Are you using a non-Apple charging cable? I recently installed iOS 12.4 and it caused my non-Apple charging cable to stop working on my iPhone 5s and my iPad mini 4. The Lightning cable that is used to charge iPhones and iPads has a chip inside it to authenticate the cable meets certain design criteria and non-Apple Lightning charging cables have been known to stop working after an iOS software update, even those that have the chip and have been certified by Apple.
Cynical people will say it's Apple's way of getting you to buy their Lightning charging cables, but I've always used non-Apple Lightning cables because for my useage I need a longer cable of 10+ feet and I never had a problem with them, until iOS 12.4.
Your only solution is to buy an Apple brand Lightning cable or try another non-Apple Lightning cable. Make sure it has the certification logo. It'll be a rectangular box with rounded corners that say made for iPhone, iPad, etc. Sadly such branding can be easily added to any packaging so try to buy from a known brand. You can also look up the cable to check for certification in the link below.
https://mfi.apple.com/MFiWeb/getAPS
In the meantime there is a way to charge your iPhone that should work. It's how I've been charging my iPad and iPhone until I feel well enough (I’m sick) to get a new cable. This is what you do. 1- Make sure the charging cable is plugged in and ready to be used. 2- Keep it close to the charging port of your iPhone ready to be quickly inserted! 3- Turn off your iPhone and as soon as the screen goes black after using the sliding on screen button to turn it off quickly plug in the charging cable. If you time it just right the iPhone will now charge, BUT it needs to be left alone and turned off! If you turn it on before it is fully charged it will go right back to not acknowledging the charging cable and not charging! Leave it off and after however long it usually takes to charge your phone to 100% then you can turn it on. You're phone will then be charged.
You can also confirm the charging is working by first noting your current charge level, following the steps above and then after ten minutes turn on your iPhone. If it is charging then your charge level will have risen. Once you confirm it is working then repeat the steps above leaving the iPhone off until it is fully charged. This is not an ideal situation but can certainly save the day, especially when traveling and where you don’t have immediate access to buy a new cable. Incidentally, never update iOS, or any software, just before traveling.
Are you using a non-Apple charging cable? I recently installed iOS 12.4 and it caused my non-Apple charging cable to stop working on my iPhone 5s and my iPad mini 4. The Lightning cable that is used to charge iPhones and iPads has a chip inside it to authenticate the cable meets certain design criteria and non-Apple Lightning charging cables have been known to stop working after an iOS software update, even those that have the chip and have been certified by Apple.
Cynical people will say it's Apple's way of getting you to buy their Lightning charging cables, but I've always used non-Apple Lightning cables because for my useage I need a longer cable of 10+ feet and I never had a problem with them, until iOS 12.4.
Your only solution is to buy an Apple brand Lightning cable or try another non-Apple Lightning cable. Make sure it has the certification logo. It'll be a rectangular box with rounded corners that say made for iPhone, iPad, etc. Sadly such branding can be easily added to any packaging so try to buy from a known brand. You can also look up the cable to check for certification in the link below.
https://mfi.apple.com/MFiWeb/getAPS
In the meantime there is a way to charge your iPhone that should work. It's how I've been charging my iPad and iPhone until I feel well enough (I’m sick) to get a new cable. This is what you do. 1- Make sure the charging cable is plugged in and ready to be used. 2- Keep it close to the charging port of your iPhone ready to be quickly inserted! 3- Turn off your iPhone and as soon as the screen goes black after using the sliding on screen button to turn it off quickly plug in the charging cable. If you time it just right the iPhone will now charge, BUT it needs to be left alone and turned off! If you turn it on before it is fully charged it will go right back to not acknowledging the charging cable and not charging! Leave it off and after however long it usually takes to charge your phone to 100% then you can turn it on. You're phone will then be charged.
You can also confirm the charging is working by first noting your current charge level, following the steps above and then after ten minutes turn on your iPhone. If it is charging then your charge level will have risen. Once you confirm it is working then repeat the steps above leaving the iPhone off until it is fully charged. This is not an ideal situation but can certainly save the day, especially when traveling and where you don’t have immediate access to buy a new cable. Incidentally, never update iOS, or any software, just before traveling.
Did you perform just a restart, or a forced restart?
If your iPhone, iPad, or iPod touch won't charge - Apple Support
Force restart iPhone - Apple Support
My iPhone is not charging and it is stuck on 38% from 40 minutes
