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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Can’t get into settings to change or check on anything. I’ve tried restarting (Menu +Home) re-pairing the remote (Menu+Vol Up) but the latter just made it worse. It seems the buttons work but not the trackpad. iPhone can’t find the Apple TV either so I can’t even use that. iPhone mirroring works for most things but Netflix requires me to use Apple TV app.
Apple TV 4, tvOS 12
Figured it out. My AppleTV was connected to a different WiFi network than my iPhone. Once I connected my iPhone to the same network I was able to access Settings, update the AppleTV software, and reset the system in order for the remote to finally pair up properly.
Figured it out. My AppleTV was connected to a different WiFi network than my iPhone. Once I connected my iPhone to the same network I was able to access Settings, update the AppleTV software, and reset the system in order for the remote to finally pair up properly.
Apple TV 4K remote not working.
