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My device (iPhone 7) it doesn’t recognize my headphones

When i plug my headphones in my device (iphone 7) it doesn’t recognize them,when i play a song or go to youtube and watch a video sound is beign reproduced on speakers,not on headphones.I also tried to plug this headphones in other iphone devices(iphone 8) and they are perfectly working.I updated system software to last version.Please help.




​[Re-Titled by Moderator]

iPhone 7, iOS 12

Posted on Jul 24, 2019 2:44 AM

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Question marked as Top-ranking reply

Posted on Jul 24, 2019 11:42 AM

If cleaning it didn't work then you may have a damaged pin in your Lightning connector. Click on the Contact Support link on the top right of this page to start the service process.

3 replies

My device (iPhone 7) it doesn’t recognize my headphones

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