iCloud gives "stopped responding" message

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Level 4

3,118 points

iCloud gives "stopped responding" message

When I try to use Photos, Drive, Pages or Keynote via the Cloud in Safari I receive a message that the app in question has stopped responding. I receive this message about 10 to 15 seconds after I open the Cloud web page.

This happens on my iMac, in Safari. I have no problem when in Firefox on the iMac. Nor do I have a problem on my MacBook Pro in Safari.

So it seems to be specific to my iMac in Safari.

I have tried clearing the Safari cache, quitting Safari, and restarting my iMac (several times). Can anyone help?

iMac Pro

Posted on Jul 25, 2019 2:17 AM

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Answer 1

Top-ranking reply

raina_b22

Community Specialist

Jul 25, 2019 7:43 PM in response to John Potts

Hey, John.

I see that iCloud stops responding, but only when you're using Safari. It works just fine with other browsers and devices. Great job on isolating the issue, and I'm glad to help.

Use safe mode to isolate issues with your Mac -- Restart your Mac in safe mode and see if you remain connected to icloud.com while using Safari. Afterwards, reboot normally and test again in your own user account. Remember this when booting in safe mode: Graphics performance limited in macOS Recovery, safe mode, or Guest User mode

How to test an issue in another user account on your Mac -- If the issue is also happening in safe mode, use this article to create and test a new administrative user account. This will demonstrate if the issue is isolated to your account, or if it's system wide. You'll need to sign into iCloud in this new user profile.

Let me know how that goes, and take care!

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Answer 2

tygb

Level 9

65,010 points

Jul 29, 2019 2:04 AM in response to John Potts

See this https://support.apple.com/en-in/HT204157

https://support.apple.com/en-in/HT201250

You might have used super duper , if you don't like time machine back up express the views at https://www.apple.com/feedback/

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Answer 3

tygb

Level 9

65,010 points

Jul 26, 2019 6:29 AM in response to John Potts

Applications are corrupted , clear all history and web site data , create a new test user account , uninstall all third party add ons and softwares .

Use https://www.etrecheck.com

And post the results .

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Answer 4

tygb

Level 9

65,010 points

Jul 26, 2019 12:54 AM in response to John Potts

You can click on send a diagnostic report to apple and contact senior apple care advisors see this article https://support.apple.com/en-us/HT201232

From your end see these articles https://support.apple.com/en-in/HT205966

Make sure you must never use third party applications for photos see this https://support.apple.com/en-us/HT204968

Also removing photos com.apple.Photos.plist from user library on the desktop ( click on finder hold option key and click on library ) and find a folder preferences here you will find photos plist ) is to be done in the last with permissions of apple advisors .

Also see this article https://support.apple.com/en-in/guide/disk-utility/dskutl1040/mac

Disk Utility can fix certain disk problems — for example, multiple apps quit unexpectedly, a file is corrupted, an external device doesn’t work properly, or your computer won’t start up.

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Answer 5

tygb

Level 9

65,010 points

Jul 29, 2019 12:17 AM in response to John Potts

Erase the hard drive and reinstall Mac OS , if you configured all applications with iCloud server and previously set up IMAP account the data will start syncing see this article https://support.apple.com/en-in/HT204904

I don't prefer Super duper it might be helpful to others .

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Answer 6

John Potts Author

Level 4

3,118 points

Jul 26, 2019 3:33 AM in response to tygb

Thanks for the replies, but note that the problem has nothing to do with how I use the Photos app.

I get the "stopped responding" message when I try to use Keynote, Pages, Photos and Drive - not just Photos. It seems to be a problem with Cloud in Safari on my iMac, and not with Photos itself.

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Answer 7

John Potts Author

Level 4

3,118 points

Jul 29, 2019 12:09 AM in response to tygb

Dear all

I ran in Safe Mode, but the problem persisted. However, I could not restart in normal mode.

Since then, my computer has been unusable - I can restart in Recovery mode, and run disk repair (finds no problems), but cannot restart in normal mode.

In recovery mode, I then used the Time Machine recovery option, but this failed - if there is a corrupt file anywhere in a Time Machine backup, the entire recovery process is aborted. This turns out to be a known issue - and there seems to be no solution short of removing each corrupted file manually. When you use Time Machine recovery, the HD is erased - so I lost all my data - and TM cannot restore it, owing to the above issue. Brilliant. Time Machine is a lottery - one corrupt file and you are lost. I have just over 2,500,000 files - the chances of one being bad are high. As a system backup, Time Machine is worthless, in my view.

Thanks to SuperDuper, I was able to replace the contents (nil) of the Macintosh HD with the cloned version, so at least I recovered my data up to date of the clone. But my iMac still won't start up.

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Answer 8

John Potts Author

Level 4

3,118 points

Jul 29, 2019 1:53 AM in response to tygb

Sorry, I don't understand your post at all. I wrote that my hard drive will not start up in normal mode.

There is no way that I am going to start via Command R mode and then erase my data again - as I wrote, I did that and Time Machine failed to restore. There is no way that I am going to erase it again, having recovered at least the Super Duper clone of the HD. I'm putting my iMac in for repair and I hope to then access the restored data from Super Duper.

In my experience here, Super Duper is the life saver, and Time Machine a disaster waiting to happen if you are unlucky and have a corrupt file somewhere in the backup.

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Answer 9

John Potts Author

Level 4

3,118 points

Jul 29, 2019 2:54 AM in response to raina_b22

Dear Becky

I managed to run in Safe mode but the problem occurred there too.

As you will see below, I was not able to restart in normal mode. I tried to fix the problem in Command R, by restoring from the Time Machine backup. This erases the HD. As described below, the Time Machine restore failed. This means that I lost all my data. I cannot restart in normal mode, Time Machine backup fails, and my HD was wiped. Not a good day at the office.

In the meantime, the problem now also occurs with my MacBook - last week, the Cloud services all worked there (Pages, Photo, Drive, Keynote) - today they also return the message that they have stopped responding.

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Answer 10

John Potts Author

Level 4

3,118 points

Jul 29, 2019 2:18 AM in response to John Potts

Update: I Cloud has now stopped responding on my MacBook as well as on my iMac.

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iCloud gives "stopped responding" message

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