Cannot Reset Security Questions We don’t have sufficient information to reset your security questions.

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Level 1

8 points

Cannot Reset Security Questions We don’t have sufficient information to reset your security questions.

Yesterday I received scaam email, which I forwarded to support. I tried to log in many times and I could not, so I changed the password. When I want to reset the questions, shows this message:

"Cannot Reset Security Questions

We don’t have sufficient information to reset your security questions."

I do not want to use the second email address given 7 years ago when I created the ID as is used by other person. What should I do.

Is it posible the settings to be changed by the people who sent the scam email?

Posted on Jul 25, 2019 4:43 AM

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Answer 1

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King_Penguin

Level 10

334,150 points

Jul 25, 2019 4:52 AM in response to ralitsa146

Unless you gave them your id and password and the answers to your questions, unlikely.

Contact Support in the country where you live (and which is therefore the country on your account) and see if they can reset them for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Cannot Reset Security Questions We don’t have sufficient information to reset your security questions.

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