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User profile for user: phat268
phat268 Author
User level: Level 1
4 points

Why I can't reset my security questions?

Yesterday I received a few emails that someone has been changed and updated my account (password, security questions & answers and date of birth). I did NOT do anything.


So, today I am trying to change my password (successfully), but when I login to apple page, it requires to enter security answers. Because they were changed by someone else, I could not login then.


Could you please help me to reset my security questions (and answers)? I am still own my email address and able to access my mailbox.


Thanks,

Phat


[Edited by Moderator]

Posted on Sep 16, 2023 6:02 PM

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User profile for user: Limnos
Limnos
User level: Level 10
418,819 points

Posted on Sep 16, 2023 7:02 PM

Read this document if you think your Apple ID has been compromised. --> If you think your Apple ID has been compromised - Apple Support


For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> See who has access to your iPhone or iPad - Apple Support


For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support


Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple ID device list to find where you're signed in - Apple Support


Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles


A document with general information about security and your Apple ID --> Security and your Apple ID - Apple Support


Contact Apple for help with Apple ID account security by clicking on this link --> Contact Apple for help with Apple ID account security - Apple Support "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."



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Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
418,819 points

Sep 16, 2023 7:02 PM in response to phat268

Read this document if you think your Apple ID has been compromised. --> If you think your Apple ID has been compromised - Apple Support


For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> See who has access to your iPhone or iPad - Apple Support


For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support


Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple ID device list to find where you're signed in - Apple Support


Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles


A document with general information about security and your Apple ID --> Security and your Apple ID - Apple Support


Contact Apple for help with Apple ID account security by clicking on this link --> Contact Apple for help with Apple ID account security - Apple Support "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."



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Why I can't reset my security questions?

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