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Stolen iphone

Hi! My iPhone has been stolen. I last saw it on find my iPhone as the thief was moving in his car and then my battery died. I already have a new phone but yesterday (theft was two days ago) I received an email saying find my iPhone has been deactivated on my phone. What does that mean? Should I erase my phone data from the cloud? I know that means the thief could use it but I don’t want to risk him having my personal information. Any advice?

iPhone XS

Posted on Jul 25, 2019 9:16 AM

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Question marked as Best reply

Posted on Jul 25, 2019 9:24 AM

DO NOT remove the device from your Account. No body can activate it.

 If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to turn on and use your device.


You must erase it completely but do not remove the device (Repeated) from your Apple ID account.


If Find My iPhone is enabled on your missing device

You can use Find My iPhone to find your device, take additional actions to help you recover it, and keep your information safe.

  1. Sign in to icloud.com/find on a Mac or PC, or use the Find My iPhone app on another iPhone, iPad, or iPod touch.
  2. Find your device. Open Find My iPhone, and select a device to view its location on a map. If the device is nearby, you can have it play a sound to help you or someone nearby find it.
  3. Turn on Lost Mode. Using Lost Mode, you can remotely lock your device with a passcode, display a custom message with your phone number on your missing device's Lock screen, and keep track of your device's location. If you added credit, debit, or prepaid cards to Apple Pay, the ability to make payments using Apple Pay on the device is suspended when you put your device in Lost Mode.

  4. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your device serial number.
  5. Erase your device. To prevent anyone else from accessing the data on your missing device, you can erase it remotely. When you erase your device, all of your information (including credit, debit, or prepaid cards for Apple Pay) is deleted from the device, and you won't be able to find it using Find My iPhone. After you erase a device, you can't track it. If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to turn on and use your device.
  6. Report your lost or stolen device to your wireless carrier, so they can disable your account to prevent calls, texts, and data use. Your device might be covered under your wireless carrier plan.

If you use Family Sharing, any family member can help locate another member’s missing device. Just have your family member sign in to iCloud with their Apple ID, and you can find any device associated with that Family Sharing account.

If your missing device is covered by AppleCare+ with Theft and Loss, you can file a claim for your lost or stolen iPhone.

What if your device is off or offline?

If your missing device is off or offline, you can still put it in Lost Modelock it, or remotely erase it. The next time your device is online, these actions will take effect. If you remove the device from your account while it's offline, any pending actions for the device are canceled.


If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

https://support.apple.com/en-us/HT201472

1 reply
Question marked as Best reply

Jul 25, 2019 9:24 AM in response to Soniaosadnik

DO NOT remove the device from your Account. No body can activate it.

 If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to turn on and use your device.


You must erase it completely but do not remove the device (Repeated) from your Apple ID account.


If Find My iPhone is enabled on your missing device

You can use Find My iPhone to find your device, take additional actions to help you recover it, and keep your information safe.

  1. Sign in to icloud.com/find on a Mac or PC, or use the Find My iPhone app on another iPhone, iPad, or iPod touch.
  2. Find your device. Open Find My iPhone, and select a device to view its location on a map. If the device is nearby, you can have it play a sound to help you or someone nearby find it.
  3. Turn on Lost Mode. Using Lost Mode, you can remotely lock your device with a passcode, display a custom message with your phone number on your missing device's Lock screen, and keep track of your device's location. If you added credit, debit, or prepaid cards to Apple Pay, the ability to make payments using Apple Pay on the device is suspended when you put your device in Lost Mode.

  4. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your device serial number.
  5. Erase your device. To prevent anyone else from accessing the data on your missing device, you can erase it remotely. When you erase your device, all of your information (including credit, debit, or prepaid cards for Apple Pay) is deleted from the device, and you won't be able to find it using Find My iPhone. After you erase a device, you can't track it. If you remove the device from your account after you erase it, Activation Lock will be turned off. This allows another person to turn on and use your device.
  6. Report your lost or stolen device to your wireless carrier, so they can disable your account to prevent calls, texts, and data use. Your device might be covered under your wireless carrier plan.

If you use Family Sharing, any family member can help locate another member’s missing device. Just have your family member sign in to iCloud with their Apple ID, and you can find any device associated with that Family Sharing account.

If your missing device is covered by AppleCare+ with Theft and Loss, you can file a claim for your lost or stolen iPhone.

What if your device is off or offline?

If your missing device is off or offline, you can still put it in Lost Modelock it, or remotely erase it. The next time your device is online, these actions will take effect. If you remove the device from your account while it's offline, any pending actions for the device are canceled.


If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

https://support.apple.com/en-us/HT201472

Stolen iphone

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