Payment method “phone bill” doesn’t work since today

Question

Gronev Author

Level 1

17 points

Payment method “phone bill” doesn’t work since today

I was using it without problems since today.

iPhone XR

Posted on Jul 25, 2019 10:26 AM

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Answer 1

Eric Root

Level 10

685,221 points

Jul 25, 2019 10:29 AM in response to Gronev

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. You may need to pick a problem that is slightly different than yours to get a chat option.

iTunes Support

iTunes Support – world wide

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Answer 2

Gronev Author

Level 1

17 points

Jul 26, 2019 3:08 AM in response to Eric Root

Hi there!

Just to inform you that today I was able to add the “phone billing” as payment method.

Probably it was some temporary issue yesterday.

BR,

Boris

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Answer 3

Gronev Author

Level 1

17 points

Jul 25, 2019 10:48 AM in response to Eric Root

Very thanks for the advices.

I have iCloud subscription that was working till today. All day I was receiving notification for “issue with the payment method” that need to be “updated”. Finally I add a card payment and deleted the “phone billing” one.

After that I was trying to add the “phone billing” one and the mentioned error appear.

Change the wifi “source”, trying with mobile data - still the same...

I contacted the carrier provider “A1 Bulgaria”, but they wasn’t able to help.

I was sent “the issue” to the apple via the form.

I assume it’s an issue with the latest iOS 12.4

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