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Level 1

5 points

phone backup failed

Hello friends,

I am trying to backup my iPhone 8 using iTunes onto my Mac, but persistently getting the following error.

I read the support pages which asked me to access Device Backups under ITunes preferences and delete old backups. But when I access the desired page, there are no backups listed.

What am I doing wrong here ?

Both Device & my Mac are on latest available versions.

Device: iPhone 8 on 12.4

Mac: Mojave 10.14.5.

I have tried backing up to iCloud instead, but getting same error on that option too.

Any help would be greatly appreciated.

iPhone 8

Posted on Jul 27, 2019 1:40 AM

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paddy_power Author

Level 1

5 points

Posted on Jul 27, 2019 8:49 AM

Found the solution :) Just remembered that I had previously re-pointed the Backup to my portable hard-drive. I connected my portable hard-drive and then attempted and it worked fine.

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phone backup failed

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