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Activation lock screen

I can’t get past the activation lock screen. My mom gave me her iPad and I reset it without logging out of her iCloud. I didn’t know. She doesn’t know the password to her iCloud account. Someone please help.

Posted on Jul 27, 2019 1:10 PM

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Posted on Jul 27, 2019 2:19 PM

Hello,


There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you can have Apple unlock your iPad. You can try to reset the Apple ID in question from appleid.apple.com.


Activation Lock

3 replies
Question marked as Best reply

Jul 27, 2019 2:19 PM in response to Praise2387

Hello,


There is no way around unlocking Activation Lock without inserting the device’s associated Apple ID. If this is not an option you will have to find the original receipt for the device that clearly shows the serial number. Once you have this document you can have Apple unlock your iPad. You can try to reset the Apple ID in question from appleid.apple.com.


Activation Lock

Activation lock screen

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