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unable to activate

I am attempting to setup my iPhone 7. I am receiving a message that says "Unable to Activate. An update is required to activate your iPhone." The only option I'm given is to shutdown. Then, it's the same. Do I need to go to the Genius Bar again at an Apple Store?

Posted on Jul 27, 2019 5:39 PM

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Posted on Jul 27, 2019 5:59 PM

Update your iPhone to iOS 12.4


If you are getting this message, it appears you need to update your iPhone.


So, on your iPhone, go to Settings > General > Software Update and update whatever pops up.


See if you have the iOS 12.4 Update installed. If not, install this and see if this now all works.



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unable to activate

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