Apple Event: May 7th at 7 am PT
Last year I downloaded an app and was going to use it for my genealogy photo scanning and then I got a second job and they never did. I have had trouble downloading free apps that ever cents and I just found out that this app is holding my phone hostage in some kind of subscription thing for $12. I never signed up for a subscription to it but I can’t seem to remove it. HELP
You can cancel the subscription at any time by following the steps above.
However, if it tried to charge your payment method and was unable to for any reason you now owe Apple that money and you must make it so the payment can complete. You are obligated to clear any pending charges you may have before you can make use of the iTunes & App Store services including downloading free apps.
Verify your payment method, let it complete the subscription payment you already owe, cancel the subscription as explained in the link above and then request a refund from Apple for it by filling in this form: iTunes Store - Contact Us - Official Apple Support
You should then be able to again make use of the store services, and download free apps again normally.
If you no longer want the subscription (that will only stop the auto-renewal, it won't cancel any debt that you have) : View, change, or cancel your subscriptions - Apple Support
You did subscribe.
If you download an App that has a free trial, it will almost always renew into a paid subscription. You may have been unaware of it.
Make sure it was correctly cancelled by Apple Support though.
I never subscribed. That’s been the problem. Apple support helped fix it though. Thanks
Free App???
