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Can not change payment method

old card expired, can't add or change payment method until i verify old one. can not verify old one. stuck in a loop

iPhone X

Posted on Jul 29, 2019 7:35 AM

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Question marked as Top-ranking reply

Posted on Jul 29, 2019 11:21 PM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Jul 29, 2019 11:21 PM in response to soveryfrustrateded

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Can not change payment method

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