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Level 1

4 points

Resetting Apple ID box on App Store Updates

Hi, When I try to update software on the App store, the login box is greyed out with a user ID that is very old. I can't put in my current Apple ID and my current password is rejected. This happens only with software updates. Everything else takes my current Apple ID and password. I checked my Apple ID info page and it's all the current info, but that old ID still shows up with Updates. How can I get to the Apple ID box to put in my current info?

Posted on Jul 30, 2019 10:06 AM

Best reply

Niel

Level 10

728,327 points

Posted on Jul 30, 2019 10:11 AM

You delete and redownload the applications you're trying to update.

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Resetting Apple ID box on App Store Updates

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