Hello again, and thank you so much for sticking with me. Re types of connection problems, the answer is "C - none of the above." What usually happens is that I get connected just fine, but minutes later (when the computer reaches out to the internet for another batch of data) the progress bar goes a little way and stalls. Sometimes it starts up again and the new page is written, sometimes it doesn't ... eventually I get "You are not connected to the internet." The icon that shows bars of signal strength never changes, shows full strength throughout all this.
My ISP has tried resets from their end, resets here at home, and sent techs out. One time a disconnected wire was repaired in the box on the side of my house, another time they gave me a new modem and PVR ... next time I'll be switched to fibre optic.
Here are my notes from the last few days ... I don't know what's important or irrelevant, so I put in everything:
I saw a line drop and turned on monitoring, later saw the dock icon bouncing. It was on my neighbour's network (for which I have the password stored); several suggestions:
REVIEW WI-FI BEST PRACTICES
- configure wifi network to use a unique network name (I opened network preferences and unchecked all the modems I didn't recognize, dragged mine to top of list, left neighbour's checked.).
-Configure wifi network to NOT use a hidden network name.
-Configure wifi network to use WPA2 Personal security
-Configure network to use a strong password
-Configure network to use 5 GHz
- Configure network channel to "Automatic." (I it already was.)
DROPPED WI-FI CONNECTION
-Contact AppleCare customer support for assistance... can be a combination of environment, configuration, software problems. Diagnostics report is in /var/temp
CROWDED WI-FI CHANNEL
-Try restarting your wireless router to reset the Wi-Fi channel ... your current network is operating on channels that are being used by other nearby networks.; may result in poor performance or unreliable connection ... typically restarting router will allow it to automatically choose best channel and may resolve problem ... alternatively, configure router to use 5 GHz; some devices only support 2.4 GHz though.
POOR SIGNAL STRENGTH
-Try moving closer wireless router. (My modem is 8 feet from me; neighbour's is just next door.)
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