Wi-Fi drops with MacBookAir

I bought a MacBook Air last summer, but in November it started losing the Wi-Fi connection -- sometimes briefly, always randomly, occasionally for hours at a time. Apple said to clear the history in Safari because it sometimes get confused, this didn't help. The OS has been automatically updating all this time. The phone company has repaired the wires in the box on my house, given me a new modem, and even given me refunds for my inconvenience. In a couple of months they are installing glass fiber to see if that makes any difference. My warranty has now run out.


Has anybody else experienced this and found a fix?

MacBook Air

Posted on Jul 30, 2019 2:09 PM

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17 replies

Aug 8, 2019 5:41 AM in response to dfromonoway

As difficult as it is to remotely diagnose wireless connection problems like that (actually, it’s almost impossible) I think interference from competing wireless networks is the most likely cause. The fact you experienced no dropouts when you were away supports that conclusion.


That particular phenomenon is endemic to wireless communications in general, and it can’t be completely eliminated. There are ways to cope with it though, and “Review Wi-Fi Best Practices” is a good place to start.


The only other suggestion I have is to use a wired (Ethernet) connection whenever practicable. That’s obviously more easily accomplished with devices that don’t move very often, like desktop Macs and printers, and it necessities leashing your portable Mac to your nonportable router, but it’s the only guaranteed way to eliminate the hassles associated with wireless.


Also, try to use your own wireless network while you’re at home, and manually switch to your aunt’s while you’re there. Not only will that simplify matters, it will avoid the uncertainty of your Mac’s attempts to use a weaker wireless network when a stronger one exists. I agree you shouldn’t have to do that, but macOS will sometimes cling to the network it’s been using until its throughput diminishes below some threshold according to an algorithm that isn’t published. That sometimes manifests in poor throughput until the Mac gives up and switches to the stronger network. The reason for that is the “hysteresis” that algorithm incorporates so it’s not switching back and forth constantly.

Aug 6, 2019 12:59 PM in response to John Galt

Hello again, and thank you so much for sticking with me. Re types of connection problems, the answer is "C - none of the above." What usually happens is that I get connected just fine, but minutes later (when the computer reaches out to the internet for another batch of data) the progress bar goes a little way and stalls. Sometimes it starts up again and the new page is written, sometimes it doesn't ... eventually I get "You are not connected to the internet." The icon that shows bars of signal strength never changes, shows full strength throughout all this.


My ISP has tried resets from their end, resets here at home, and sent techs out. One time a disconnected wire was repaired in the box on the side of my house, another time they gave me a new modem and PVR ... next time I'll be switched to fibre optic.


Here are my notes from the last few days ... I don't know what's important or irrelevant, so I put in everything:


I saw a line drop and turned on monitoring, later saw the dock icon bouncing. It was on my neighbour's network (for which I have the password stored); several suggestions:


REVIEW WI-FI BEST PRACTICES

- configure wifi network to use a unique network name (I opened network preferences and unchecked all the modems I didn't recognize, dragged mine to top of list, left neighbour's checked.).


-Configure wifi network to NOT use a hidden network name.


-Configure wifi network to use WPA2 Personal security


-Configure network to use a strong password


-Configure network to use 5 GHz


- Configure network channel to "Automatic." (I it already was.)



DROPPED WI-FI CONNECTION

-Contact AppleCare customer support for assistance... can be a combination of environment, configuration, software problems. Diagnostics report is in /var/temp


CROWDED WI-FI CHANNEL

-Try restarting your wireless router to reset the Wi-Fi channel ... your current network is operating on channels that are being used by other nearby networks.; may result in poor performance or unreliable connection ... typically restarting router will allow it to automatically choose best channel and may resolve problem ... alternatively, configure router to use 5 GHz; some devices only support 2.4 GHz though.


POOR SIGNAL STRENGTH

-Try moving closer wireless router. (My modem is 8 feet from me; neighbour's is just next door.)


[Continued in next post ... exceeded character limit, don't know how to use "additional text feature"]


Aug 6, 2019 7:39 PM in response to dfromonoway

I saw a line drop and turned on monitoring, later saw the dock icon bouncing. It was on my neighbour's network (for which I have the password stored); several suggestions:


Is there a reason you're using your neighbor's wireless? Even assuming you have his or her permission, it's going to complicate matters greatly. In my opinion reliable operation requires using a wireless network that only you own and control. Same goes for your neighbor, and same goes for all the equipment using that network. Even if you're friends, any routine requirement to troubleshoot equipment such as changing various settings, if only for experimental purposes, just becomes a mess for both of you.


Anyway, it's up to the both of you to determine if that's an appropriate arrangement for your respective needs.


CROWDED WI-FI CHANNEL


That's very common in congested areas, and can cause intermittent connection. Wireless connection problems can be inscrutable due to the nature of wireless communications, and crowded Wi-Fi channels are yet another complexifier (pardon the Jeff Bezos neologism). All the other problems including "Basic connectivity failure" are manifestations of it.


I suspect the problems you're experiencing are going to arise again, but if things are working for now keep it that way. If they occur again, isolating the cause might involve taking your Mac to another, less crowded wireless environment if only to determine whether its connection drops or not. That will obviously be time-consuming, and it's not ideal because you'll probably need to be using a wireless network you don't control.


The good news is that there is no reason to suspect anything is wrong with your Mac, but that's only due to the preponderance of those other contributing factors. Should you decide to contact AppleCare as Wireless Diagnostics suggested, they can collect those logs and perhaps come up with more helpful suggestions.

Jul 30, 2019 2:18 PM in response to dfromonoway

dfromonoway wrote:

... Apple said to clear the history in Safari because it sometimes get confused, this didn't help.


That's not surprising. I think they're reaching. Safari has nothing to do with Wi-Fi connectivity. It does not know nor does it care how it connects to the Internet, just that a connection exists.


I just checked my Safari history. It goes back to December 2015.


Read Check for Wi-Fi issues using your Mac - Apple Support. See what it comes up with.

Jul 30, 2019 4:01 PM in response to dfromonoway

Its most useful result is likely to be the Summary page that appears at the end. Under ideal conditions, the only suggestion that will appear is Review Wi-Fi Best Practices:



Anything in addition to that requires some more investigation.


If the problem occurs only on occasion or is unpredictable, then "Monitor your Wi-Fi connection" is appropriate:


"If Wireless Diagnostics finds an issue, it stops monitoring and shows a brief description of the issue. You can then resume monitoring or continue to the summary for details and recommendations."

Aug 6, 2019 1:01 AM in response to dfromonoway

Other than "Review Wi-Fi Best Practices" which is always present, what were its suggestions?


It occurred to me that there are two broad types of connection failures: one in which your Mac is unable to connect to any wireless network, and another in which there's a connection but your Internet connection isn't working:


  • The first one will result in a different Wi-Fi icon appearance—for example it will be all grey (no black bars) or will contain an exclamation point.
  • The second one implies a problem with your ISP or its network equipment, which might be beyond your ability to correct.

Aug 3, 2019 12:09 PM in response to dfromonoway

Hello again, John,

Yesterday my monitoring caught two line drops, and had lots of suggestions ... here I am sliding down the steep learning curve of diagnostics and system settings. I'm working my way through the mass of configuration settings to try and figure things out,

and I'll get back to you with results and probably more questions. Thanks for your help!

Darlene

Aug 6, 2019 1:06 PM in response to dfromonoway

Me again ... I don't know what to do now! The computer is working properly, so I must have fixed something in the little bit of messing around in Settings. If the line drops resume I guess I'll have to come back. Did you spot anything in my notes that I didn't? Mostly I tried not to touch anything that sounded like it went way past my severely limited expertise, which would probably be irreversible.

Aug 7, 2019 9:59 PM in response to John Galt

The neighbour is my aunt, and I often take my Mac over there to show her interesting or amusing things. I didn't even realize I was able to use her network from home. The lady across the street shows up on my list as well, but I've never had her password.


I took the Mac on a trip last month and didn't get any connection drops at all.


Thanks for the reply, I'll try Apple again and see if they can earn the fee this time.

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Wi-Fi drops with MacBookAir

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