this email is not an apple id

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this email is not an apple id

so my ipad (3rd gen) is locked two days ago and it needs my apple id and password to unlock.

I forgot the password and I go to the site to change my password but when I use my email that i need the password for activation lock, it says "this email is not an apple id"

I checked it hundred times but its like my email is removed from apple and i cant open my ipad

Imade this apple id 7 years ago and used it on my ipad but for now its dissappeared and when i enter it it will give me this error " this email is not an apple id "

please help me i need my ipad

iPad (3rd gen) Wi-Fi + Cellular

Posted on Jul 30, 2019 11:27 PM

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Answer 1

Top-ranking reply

King_Penguin

Level 10

334,324 points

Jul 30, 2019 11:38 PM in response to Ali_Chiti

Had you changed the primary email address on the account, or got Apple to permanently delete the account ?

If you were the original purchaser of the iPad (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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Answer 2

Ali_Chiti Author

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Jul 31, 2019 4:11 AM in response to King_Penguin

I really dont remember that did i change primary email cause its 7 years ago when i entered my apple id

sometimes before activation lock i get the message to enter password for my apple id but i have forgotten the password so i entered it incorrect

but that email that it asks me to enter the password for is the same that needs password for activation lock

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Answer 3

Ali_Chiti Author

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Jul 31, 2019 4:04 AM in response to King_Penguin

yes Im the original owner of it and i know exactly what that email was at the beggining

thank for help

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Answer 4

Eric Root

Level 10

685,221 points

Jul 31, 2019 6:52 AM in response to Ali_Chiti

contact Apple ID Support.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

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this email is not an apple id

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