My credit card has expired and I am not allowed to add a new credit card instead

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Level 1

8 points

My credit card has expired and I am not allowed to add a new credit card instead

The credit card associated with my iTunes account has expired.

When I try to update the info on my phone, I am asked to verify my expired card by entering the security code.

Once I do, I am prompted that the card is expired and I need to update my billing info on my computer.

On my computer, I am prompted with this message " your credit card is about to expire. Please provide valid payment information and click on Done to continue using the store".

I am not allowed to remove it nor am I allowed to add a new card.

Im stuck in a loop.

Any tips on how to resolve my issue and add my new credit card?

Posted on Jul 31, 2019 8:00 AM

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Answer 1

Best reply

King_Penguin

Level 10

334,162 points

Jul 31, 2019 8:14 AM in response to Sandz21

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage

If that also doesn't work contact iTunes Support and see if they can help you do it : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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