You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My credit card has expired and I am not allowed to add a new credit card instead

The credit card associated with my iTunes account has expired.

When I try to update the info on my phone, I am asked to verify my expired card by entering the security code.

Once I do, I am prompted that the card is expired and I need to update my billing info on my computer.

On my computer, I am prompted with this message " your credit card is about to expire. Please provide valid payment information and click on Done to continue using the store".

I am not allowed to remove it nor am I allowed to add a new card.

Im stuck in a loop.

Any tips on how to resolve my issue and add my new credit card?

Posted on Jul 31, 2019 8:00 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 31, 2019 8:14 AM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

5 replies
Question marked as Top-ranking reply

Jul 31, 2019 8:14 AM in response to Sandz21

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

My credit card has expired and I am not allowed to add a new credit card instead

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.