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gypsymedina Author

Level 1

4 points

Itunes, unable to edit/add/update any billing info, account on file is expired

I am not able to do any app updates because my payment is coming back declined. The credit card that is in my account must be an old debit card number that just expired. It won't let me add a new payment and it won't let me delete the out dated payment. It keeps asking me for the security code but I don't have the card so I don't know it. I don't know why it won't let me add a new payment but it just keeps bumping me back to fix the old payment. It won't even let me change anything other than the security code. Otherwise I'd just put the new debit card info in. HELP! So frustrating. I've tried this on my phone and computer with no luck.

iPhone 8 Plus, iOS 12

Posted on Jun 12, 2019 3:05 AM

Top-ranking reply

King_Penguin

Level 10

334,192 points

Posted on Jun 12, 2019 3:35 AM

Try via https://appleid.apple.com/account/manage

If that also doesn't work contact iTunes Support and see if they can help you do it : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Itunes, unable to edit/add/update any billing info, account on file is expired

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