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payment method

The credit card that is listed on my iTunes account as the default payment method is no longer valid. Due to fraudulent charges on that card, I had to be reissued another credit card number.


I'm logged in to my iTunes account on my PC, but it won't let me remove it, edit it, or add a new payment.


If I try to add another credit card by selecting the Add Payment button, it tells me I can't add another payment until I verify the original credit card.


If I try to remove the current payment method, it tells me that it needs to be verified first.


If I try to verify it, I'm only given the option to edit the expiration date or security code, not the card number. I no longer have the card to remember the old expiration date or security code so that's not possible.


So no matter what I try to do to add a valid credit card for payments, it won't let me. What should I do?

Posted on Aug 14, 2019 7:27 AM

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Posted on Aug 14, 2019 8:15 AM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Question marked as Best reply

Aug 14, 2019 8:15 AM in response to CBush2076

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

payment method

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