Level 1

4 points

Iphone 7

My old iPhone 7 is disabled. I tried connecting it to iTunes but the device info is greyed out. How can I sync this phone?

Posted on Aug 1, 2019 11:24 AM

Reply

Similar questions

phone is disabled iphone is disabled and we have logged into itunes but the "sync" is grayed out...what now??
319 1
iphone disabled my iphone is disabled i can't seem to sync to itunes, the sync button is greyed out
360 1
iphone 8 diabled My iphone 8 is disabled and is asking I connect to iTunes but the problem is i've never synced it to my computer before. What should I do ? Also if i take it to the apple store and they unlock it there does that mean that all my stuff will get deleted ?
279 1

1 reply

Level 10

278,193 points

Aug 1, 2019 11:29 AM in response to cfittz

See If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support.

tt2

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 7

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up