hi i recently bought a secondhand iphone 5s second hand and it has an activation lock on it i contacted the previous owner but they have no idea what account it is or what the password is. is there any way to recover or reset? I have tried iTunes, it still requires a password thanks!
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iPhone 5s
If possible, return it for a refund. If the previous owner can not, or will not remove the lock, the phone is useless to you.
If possible, return it for a refund. If the previous owner can not, or will not remove the lock, the phone is useless to you.
You can ask the previous owner to try the links below.
Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.
Enter the Apple (iCloud) ID and click Forgot Password.
If necessary, If they are the original owner, they can take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.
or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.
Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.
Or fill out and submit this form.
I bought a secondhand iPhone 5s second hand and it has an activation lock on it
