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Firstblue Author

Level 1

8 points

MacBook Air 11’ trackpad and keyboard not working

Around 2 days ago, I took my MacBook Air 11’ into a steamed up bathroom. It was there for 15 minutes after which I took it out of there. When I tried using it, the trackpad was not working, nor was the keyboard. I held down the power button and the device turned off, after which I restarted it but the trackpad and the rest of the keys on the keyboard were still non functional. Upon turning the laptop on, it showed a pop up notice that there wasn’t a keyboard connected. After a web search, I blow dried the laptop with a cool air setting and then left it to dry for 48 hours. I turned it on again today and the trackpad and keyboard still aren’t working (with the exception of the power button). Any help on how to resolve this issue would be appreciated

MacBook Air

Posted on Aug 3, 2019 1:33 PM

Top-ranking reply

Kappy

Level 10

361,843 points

Posted on Aug 3, 2019 1:44 PM

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]

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MacBook Air 11’ trackpad and keyboard not working

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