You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't find the documents in iCloud to delete

After reading the many help documents about iCloud and perusing the many posts I can't find the answer thats ailing me.


Q: How do I find the rouge '175 GB' files that are taking up space, and Delete them?


Here's the steps I took.


by going to 'apple > system preferences > iCloud > manage' says "The documents stored in the top level of your iCloud Drive folder takes up 175.3 GB.



I open the finder and navigate to the iCloud Drive,.. There are no files at the top level. There are no files in Desktop, and in Documents.


Here's a Get info to show the amount of storage I am using. 12 MB, 4.7 MB on disk.



Here's the individual folders.




I go online to iCloud.com, Check the storage amount. it matches what the MacBook says.



I go to the iCloud Drive's Top Level, there's no loose files floating around.



All of the folders are empty:

Example heres Desktop. I would show the rest of the folders, but I'm not able to insert any more images.




Thank you for your time and attention to my matters.


MacBook Pro

Posted on Aug 3, 2019 3:14 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2019 10:18 AM

Contact senior advisors in apple support see this link https://support.apple.com/en-in/HT201232

What ever the questions are asked for your identity answer them , I contacted them in my Mac previous storage in other documents was more now it is reduced , we are members in this forum and can't speak on behalf of them and how they reduced the space ( but they reduced from their end only , these are temporarily files ) that method should not be posted here as what forum rules says .

Similar questions

1 reply
Question marked as Top-ranking reply

Aug 4, 2019 10:18 AM in response to _NuX_

Contact senior advisors in apple support see this link https://support.apple.com/en-in/HT201232

What ever the questions are asked for your identity answer them , I contacted them in my Mac previous storage in other documents was more now it is reduced , we are members in this forum and can't speak on behalf of them and how they reduced the space ( but they reduced from their end only , these are temporarily files ) that method should not be posted here as what forum rules says .

Can't find the documents in iCloud to delete

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.