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Unauthorized payment

Can someone please give me contact details of the billing section, I had an unauthorized payment of R59.99 from iTunes this morning around 5am, I don’t know what is it all about, however what I know I never purchased anything, I need my money back.

iPhone 7

Posted on Aug 3, 2019 11:25 PM

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Question marked as Top-ranking reply

Posted on Aug 3, 2019 11:37 PM

If you've looked at the purchase histories of all iTunes accounts you have linked to the card and not found it (and checked iCloud storage) : See your purchase history in the App Store or iTunes Store - Apple Support

and if it's not : About payment card authorization holds from the App Store or iTunes Store - Apple Support

contact the card issuer.


If it does show on your iTunes account's purchase history, and if you claim you didn't buy it (I assume you've changed the account's password if you are saying it's been hacked), you can contact iTunes Support via http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

3 replies
Question marked as Top-ranking reply

Aug 3, 2019 11:37 PM in response to Lizoma_

If you've looked at the purchase histories of all iTunes accounts you have linked to the card and not found it (and checked iCloud storage) : See your purchase history in the App Store or iTunes Store - Apple Support

and if it's not : About payment card authorization holds from the App Store or iTunes Store - Apple Support

contact the card issuer.


If it does show on your iTunes account's purchase history, and if you claim you didn't buy it (I assume you've changed the account's password if you are saying it's been hacked), you can contact iTunes Support via http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Unauthorized payment

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