Issue with Proximity Sensor during calls - Continued.

I have been pretty silent about the dropped call when held wrong, I got a bumper case closed.
But its irritating that the poroximity sensor interrupts my calls.
I either mute them, put them on hold, or dial random keys.
All my friends now know its my phone acting crazy.
Its embarrasing.

I will make appointment and go to Apple store and see if swapping phone will resolve.

This is not a made up issue and I guess I will never be in line on day 1 to get ver1 of a product. Although iPad has been good and no issues, except for a creaking when screen is pressed on one side.

ArainLA wrote:
I have been pretty silent about the dropped call when held wrong, I got a bumper case closed.
But its irritating that the poroximity sensor interrupts my calls.
I either mute them, put them on hold, or dial random keys.
All my friends now know its my phone acting crazy.
Its embarrasing.

I will make appointment and go to Apple store and see if swapping phone will resolve.

This is not a made up issue and I guess I will never be in line on day 1 to get ver1 of a product. Although iPad has been good and no issues, except for a creaking when screen is pressed on one side.

Mate, have you even read any of the posts in this thread? Changing your phone will not fix it. Apple are 'working on it' according to Jobs so hopefully there will be a fix in the next software update. Dont waste your time in getting a replacement because it will be the same.

mbassoc2003 wrote:
Well, it can't very well be a software fault, or everyone would have the same issue and everyone would be complaining about it. Quoting figures that are completely unrelated to this, that have been quoted in response to the antenna issue that was evident in every handset, is completely disengenuous.

Fact is, it is not an issue that affects most people. And in respoinse to the muppet who points out that there is no evidence to the contrary, therefore it must be a fault affecting everyone, I can only point oit that there is also no evidence that the iPhone 4 does not cause testicular cancer, therefor, by his reckoning, he'll now be worried his phone is affecting his scrotum.

The forums are full of the same old peeps banging on and on about an issue that only affects a tiny proportion of users. Most prople can play around with their sensor and light up their faces, but the sensor does what it's meant to do. It switches off the screen when you move the phone back to your face. Even if you keep it hovering millimeters away from your cheek and rub it back and forth, up and down, or jam it between your shoulder and your cheek and write notes while your in conversation, the phone performs juat as it's meant to.

No amount of playing around with paper trays and comparing it to other models changes that.

Bottom line... If your face doesn't work with the phone, you're in the miniscule minority of people who can't use the iPhone 4. That being the case, why not buy a Blackberry.

You can't please everyone whatever you do in life, and when the people you can't please are an insignificant minority who no doubt would not be pleased whatever you manufactured, then feeding them platitudes and getting on with bigger and better things is the best policy. They'll go away soon enough.

Apple cares about making every customer satisfied right? They have already achknowledged the problem therefore minority or not, it is on their radar. And also mate, dont say it's an minscute minority of people, i know 4 people with iPhone 4's - all of them have experienced this issue, it happens more frequently for some than others. FACT, under the iPhone 3G or 3Gs this issue did not occur. People who used to own the 3G or 3Gs did not get this issue but are under the 4. They have not changed their phone holding habits but the iPhone's proximity characteristic has changed.

If you havent got this issue, then get the ** off this forum because you're not helping.

Out of the 5 people I know with an iPhone 4, zero are experiencing antenna/reception issues, while all 5 are experiencing proximity sensor issues. This issue is real. For those that have not experienced this problem, you will. I guarantee it.

mbassoc2003 wrote:
Fact is, it is not an issue that affects most people.

um, where are you getting this "Fact" o'almighty one. I don't think you or anyone here really knows the extent of this problem.

"Fact is", the problem is big enough and real enough that Apple is addressing it in the software update.

Kindly, if you dont have the issue and dont have any helpful suggestions, dont come on this thread telling me that its my face that is not working with the phone and I should go buy a blackberry. If you are blessed with a tiny face and large ears that happen to be designed specifically for iPhone 4, please skip this thread move on the next one and keep your insightful made up facts to yourself.

i'm just sayin.

@mbassoc2003

I'm about tired of you. How do you even know what the forums are full of?

+"The forums are full of the same old peeps banging on and on about an issue that only affects a tiny proportion of users. Most prople can play around with their sensor and light up their faces, but the sensor does what it's meant to do."+

Who checks forums when they don't have a problem? Do you work for Apple?

Like I asked you before. If you don't have a problem then why are you here? You can't stop this problem with your damage control tactics. I suggest you get somebody to fix this. You can't stop the internet. We are in the information age.

My family owns multiple iPhone 4s. We've owned every model iPhone since the first. I have several friends that own iPhone 4's some of which have families with multiple iPhone 4s. One person works for Apple! Every single one of these iPhone 4s has this proximity sensor issue. This is extremely wide spread. I hope they fix the problem soon. My worry is waiting until after my 30 day period to find it never gets fixed.

Exactly, this is actually a fairly large issue that affects a number of users to varying degrees. At this point we can on hypothesize what dynamics are causing the issue. But it seems that the phones that are not having these issues seem to have a more responsive proximity sensor.

What's funny is that you can resolve the issue temporarily by doing a reset and you can visibly see a difference in the reaction of the proximity sensor. But after a few phone calls the sensor goes back to the way it was.

Apple is well aware of the issue and they are working on it. Given my lengthy past experience with Apple I am satisfied that this will be resolved.

I wish I was sure and I wouldn't have to take mine back. How they handled the antenna issue (which does not affect me) has made me scared for the first time that Apple might actually leave the problem in and never fully fix it. I am going to try back again in a month or so to see if they have fixed it. Meantime, I just keep monitoring the thread hoping for some kind of breakthrough news on this issue. The phone is absolutely incredible except for this one issue and I wish they would just fix it.

germanwarfare wrote:
Exactly, this is actually a fairly large issue that affects a number of users to varying degrees. At this point we can on hypothesize what dynamics are causing the issue. But it seems that the phones that are not having these issues seem to have a more responsive proximity sensor.

What's funny is that you can resolve the issue temporarily by doing a reset and you can visibly see a difference in the reaction of the proximity sensor. But after a few phone calls the sensor goes back to the way it was.

Apple is well aware of the issue and they are working on it. Given my lengthy past experience with Apple I am satisfied that this will be resolved.

LET ME REPORT TO ALL THOSE INTERESTED THAT MY 3RD IPHONE 4 IS STILL NOT WORKING. I just got of a 9 minute phone call where I muted my Dad 2 times. I also managed to get into my contacts and try to edit their information. LUCKILY MY DAD IS USED TO THE ISSUE SO IF HE DOESN'T HEAR ME, THEN HE SHOUTS, "YOU PUT YOUR PHONE ON MUTE AGAIN!!!" Whether you suffer from the issue or not, how can you turn your head to what I and many others are going through? Nobody's friends, family, or colleagues should have to shout that out in a phone call? Show some sensitivity instead of claiming that we are inflating numbers and making it all up.

I don't know what to do guys...I'm on the fence about returning it. I just emailed Steve again:

Steve,

Thank you so much for addressing the proximity issue during the
press conference. I just received my 3rd iPhone 4 and am still suffering.

I just had a 9 minute phone call with my Dad and muted him twice.
It's gotten to the point where if he stops hearing me, he yells out,

"You put your phone on mute again!"

This is so embarrassing. How much longer will I have to wait until
there is a software fix? I was told by my apple senior advisor it was
a hardware issue. Which is it?

Thanks

Dear RyeDarrow

But We all already heard Jobs already answered your letter on June 16 before the conference . Did not you recieve his massage ? He made sure you understand the answer so he repeated specially for you the answer several times .
Look at the apple web for the Conference on July 16 and just in the begining is your answer. here I give you the link for the answer Jobs already gave you and all of us together with you. Strange if you did not get it yet .

http://www.youtube.com/watch?v=VKIcaejkpD4&feature=player_embedded

Hi every body,

I had call the AppleCare because I had a problem with the proximity sensor.
I have received a new iPhone 4 to replace my oldest.
I thinked that clear the problem but it's exactly the same!!!
I don't what I will do now....
A new iOs fixed the problem??

I picked up my iPhone 4 yesterday. 4 hours later I took it back to the Apple Store for a refund. The prox sensor issue (that I hadn't heard about before) made it simply unusable as a phone. I went back to my 3GS (which meant I had to pay AT&T $21 to reactivate it, as Apple wouldn't do that for me). I'll buy a 4 when they have the bugs worked out.
Still a great phone.

MichaelEmpire,
You're sounding like a broken record. If you have nothing new or constructive to say, then it's time for you to move on. It's getting old...

This is truly a bizarre issue -- you say don't even bother trying a replacement phone, but I have zero issues with proximity sensor (also the case for the two other people I know who have the phone). So it makes me think this can't be a problem unique to all phones -- UNLESS it boils down to some weird difference in way users hold the phone or sweat or whatever. I hope Apple eventually lets us know what the issue is and why only certain users experience it. If I had the issue I would be in return mode too (in contrast to the antenna issue, which for me, as a righty, is a complete non-issue).