Issue with Proximity Sensor during calls - Continued.

With all the respect Apple is in control. They know thier name is very high, stock is high , sales are booming. One day in 3 months they will fix it and possibly exchange the phones for those who still want exchange for free ( Like Bumpers Free) and then or may be in 3 months they will change the design all together , making isolation for the antenna inside the basel , changing Proximity sensor and etc.
What they can loose ? Some people who do not like iphone 4 ? But we all like iphone 3GS ! So we all can come back and use it . ( actually I am using 3GS now ) . New potential customers who can buy iphone4 or those who bought and not happy ? Only 10-15 % will bring it back to stores and/ or not buy it in the worst scenario . Big Deal another 1 Millions phones .
They care and they do not care at the same time. Now they care about the sales , stock price more than they care about Proximity sensor. It is Jobs job to take care of the company stock price . The rest is secondary.
But those few like you and me and TrendIP have to wait , untill that time the phone is usless.

Lol. I like when you post. Only 500 users worldwide. That's why CEO Jobs mentioned it.. funny.

I know you work for Apple. Go away damage control troll.. Or better yet just ask them to fix it. Lol.

mbassoc2003 wrote:
This is a complete non-issue being blown way out of proportion by a few zellots who have a drum to bang and a chip on their shoulders. There is no evidence available that this sensor issue actually exists in the real world, no way of reproducing it on any given handset, and the only evidence anyone is able to point to is the fact that the iPhone 4 senses proximity differently to the iPhone 3G when placed side by side under a tray.

I was thinking about swapping my black iPhone for a white one, but if any of you guys are to be believed, I have the only bug free iPhone on the planet. So maybe a white iPhone is not such a good idea.

Or maybe the only people who have the sensor issue are the 500 or so that are discussing the issue on all the forums worldwide.

Who really cares if their phone lights up their ear during a call? Can you really get it to hang up, or mute, or dial your mom?

you can try to stop this if you want..

http://www.aolnews.com/weird-news/article/hello-is-this-my-ex-girlfriend-iphone- 4-brings-on-the-crazy/19556328

mbassoc2003 wrote:
This is a complete non-issue being blown way out of proportion by a few zellots who have a drum to bang and a chip on their shoulders. There is no evidence available that this sensor issue actually exists in the real world, no way of reproducing it on any given handset, and the only evidence anyone is able to point to is the fact that the iPhone 4 senses proximity differently to the iPhone 3G when placed side by side under a tray.

I was thinking about swapping my black iPhone for a white one, but if any of you guys are to be believed, I have the only bug free iPhone on the planet. So maybe a white iPhone is not such a good idea.

Or maybe the only people who have the sensor issue are the 500 or so that are discussing the issue on all the forums worldwide.

Who really cares if their phone lights up their ear during a call? Can you really get it to hang up, or mute, or dial your mom?

As an answer that some people do not have a problem with Proximity sensor .
We all know how to avoid the effect. Just keep the iphone with an angle a little bit so iphone is not touching your cheek and not very close to your cheek. Unfortunately it is very uncomfortable to remember how to hold the phone.

It means your phone is not unique and not the only working phone on earth it means you hold it naturally for you far from you cheeks and do not touch year face with the phone.

But for the majority of people who once in a while hold the phone close to the face it is a big problem with Proximity sensor

I don't know if any other users on this forum have experienced this the same way
I have but it is a real issue. Not only did my iphone's display come on while on a call but when it did and I would take it away from my face the display would go black and then come back on when I put back up to my face. And when i would take it back away from my face it would go black and then I couldn't it even get it to come back on until I ended the call. This is definitely a REAL problem!!

Do you drink?

mbassoc2003 wrote:
There is no evidence available that this sensor issue actually exists in the real world, no way of reproducing it on any given handset, and the only evidence anyone is able to point to is the fact that the iPhone 4 senses proximity differently to the iPhone 3G when placed side by side under a tray.

Or maybe the only people who have the sensor issue are the 500 or so that are discussing the issue on all the forums worldwide.

So, then where is your evidence that it doesn't, lol? Do you have Apple's AppleCare numbers?

Mr. Jobs mentioned it in the press conference, so it does exist! In all likelihood, he mentioned it because it was at least greater than 0.55% - so we know we've got that much, lol!

I've been on the forums since I got the phone and experienced this issue. Since I saw a thread over 100 pages long, guess what...? I decided not to bother calling AppleCare! After the press conference, I started a case # and will await their call now. So, I did my part. Apple has at least (0.0055*3,000,000) + 1 proximity sensor issues now.

I doubt we will ever see the numbers on this. If it were that low in the first place, you bet your bottom dollar it would have been put on the PS slide when he briefly mentioned they were tracking it.

Message was edited by: LorangeJuice

mbassoc2003 wrote:
There is no evidence available that this sensor issue actually exists in the real world, no way of reproducing it on any given handset, and the only evidence anyone is able to point to is the fact that the iPhone 4 senses proximity differently to the iPhone 3G when placed side by side under a tray.

These have been on the net for a few weeks now. You should check them out.

http://www.youtube.com/watch?v=fWDjsEUkoRM

http://www.youtube.com/watch?v=tqdhdnXx7dk&feature=related

http://www.youtube.com/watch?v=ryXp-2NjWbo&feature=related

http://www.youtube.com/watch?v=-obD1dVbVbY&NR=1

Message was edited by: LorangeJuice

I called Apple Support today, because I wanted some money back for ringtones I had purchased and were deleted when Apple Support told me to to a restore as a new phone. I asked the Apple Support guy about the proximity sensor issue. He said that it was a hardware issue and required that the phones be replaced. I got my ringtone money back and hung up. This guy told me that the 4.01 patch was released on Friday. He was wrong. It was Thursday.

I was shopping with my family at the mall and visited the Apple Store and was able to speak to a Genius. I told him about the hardware answer I had received on the phone early today. He started laughing and said that was the problem Apple has at the moment. He said that not all Apple people were aware of the real problem. He said the had been told by Apple that it is a clear software issue. He said that an update would be released soon to address it. It would be released before the 4.1 update. He said that several people had visited the store with the issue and all iPhone 4s had it. He said a software patch like a 4.02 would be released soon.

TrentP wrote:
I called Apple Support today, because I wanted some money back for ringtones I had purchased and were deleted when Apple Support told me to to a restore as a new phone. I asked the Apple Support guy about the proximity sensor issue. He said that it was a hardware issue and required that the phones be replaced. I got my ringtone money back and hung up.

I was shopping with my family at the mall and visited the Apple Store and was able to speak to a Genius. I told him about the hardware answer I had received on the phone early today. He started laughing and said that was the problem Apple has at the moment. He said that not all Apple people were aware of the real problem. He said the had been told by Apple that it is a clear software issue. He said that an update would be released soon to address it. It would be released before the 4.1 update. He said that several people had visited the store with the issue and all iPhone 4s had it. He said a software patch like a 4.02 would be released soon.

I love how it seems lately that every Apple employee knows more than every other Apple employee about the proximity sensor problem. It seems like once you can actually get them to admit that the problem exists (which, presumably won't be a problem any more after Steve mentioned it briefly yesterday), they suddenly know how the problem will be fixed. That's so frustrating.

Well, it can't very well be a software fault, or everyone would have the same issue and everyone would be complaining about it. Quoting figures that are completely unrelated to this, that have been quoted in response to the antenna issue that was evident in every handset, is completely disengenuous.

Fact is, it is not an issue that affects most people. And in respoinse to the muppet who points out that there is no evidence to the contrary, therefore it must be a fault affecting everyone, I can only point oit that there is also no evidence that the iPhone 4 does not cause testicular cancer, therefor, by his reckoning, he'll now be worried his phone is affecting his scrotum.

The forums are full of the same old peeps banging on and on about an issue that only affects a tiny proportion of users. Most prople can play around with their sensor and light up their faces, but the sensor does what it's meant to do. It switches off the screen when you move the phone back to your face. Even if you keep it hovering millimeters away from your cheek and rub it back and forth, up and down, or jam it between your shoulder and your cheek and write notes while your in conversation, the phone performs juat as it's meant to.

No amount of playing around with paper trays and comparing it to other models changes that.

Bottom line... If your face doesn't work with the phone, you're in the miniscule minority of people who can't use the iPhone 4. That being the case, why not buy a Blackberry.

You can't please everyone whatever you do in life, and when the people you can't please are an insignificant minority who no doubt would not be pleased whatever you manufactured, then feeding them platitudes and getting on with bigger and better things is the best policy. They'll go away soon enough.

Dear TrenIP ,

How can the Apple simple employee know anything ? He knows less than you know, all he knows is what he could see on the Conference. This imagination about 4.0.2 is another trick. as you know 4.1 is in testing and if they really wanted to test it they will make 4.1 Beta 2 to test it with developers and see how it works.
Its definitely software problem !!! ????? Why ?? Because apple needs sales !! Now and not 3 months from now ! They will tell you it is only minor thing , did not effected too many people , fixable with the next release anything you want to hear. Admit you really wanted to hear that your phone is fixable by software and he made you happy he told you what you wanted to hear.
But it has nothing to do with reality . It is not a proof that it is fixable by software and not the proof it is not fixable.
The time frame is also pure speculation since Apple CEO does not know when and IF it can be fixed by software.

avanpelt wrote:

TrentP wrote:
I love how it seems lately that every Apple employee knows more than every other Apple employee about the proximity sensor problem. It seems like once you can actually get them to admit that the problem exists (which, presumably won't be a problem any more after Steve mentioned it briefly yesterday), they suddenly know how the problem will be fixed. That's so frustrating.

That is exactly what originally turned me off from calling AppleCare in the first place! Seeing all the posts here with different answers from Apple employees just simply made me wait until they started getting at least a little consistent before calling. Apparently, someone missed the press conference, and it's still happening, lol!

I understand that, in the beginning, they won't quite have a handle on what the exact problem is, but now is certainly not the time for that anymore. Even if the engineers don't yet know if it's a software or hardware issue, how could they possibly act like they are not aware of the problem now?

I am on my THIRD iP4 for this issue until I got one that's behaving better. EVERY Apple support and Genius (with the exception of the first return) has acknowledged it. Steve Jobs acknowledged it. *did you miss that part of the press conference? The new sensor in no way, shape or form behaves as properly as the previous 3 models that I've owned. We "same peeps" only got on this thread once we noticed a SERIOUS issue with our $300 phones we stood in line many hours for. However, since you have no PS issue, troll elsewhere.

My 2¢....

Problems with proximity sensor, plus problems with bluetooth antenna, equals a very unusable phone. How am I supposed to use this thing reliably?

Fix it Apple.