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Can't update iOS on a locked phone also with iTunes what to do please?

hi there,

I have iPhone 7 it was restored now is locked and asking to update on the screen but I tried many times also with iTunes nothing changed..I can't open it or use it what to do please?



Posted on Aug 6, 2019 10:22 AM

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Posted on Aug 10, 2019 9:13 AM

See if this support document shows what you are seeing, If you see a Cellular Update Failed or Apple Pay Not Available alert after iOS update or restart - Apple Support

5 replies

Aug 9, 2019 1:46 AM in response to ChrisJ4203

the iPhone has been formatted and is now locked, on the iPhone screen I get a message that can only be used after a version update, I have actually tried to update version several times with the iTunes software, restored the iPhone again and again with iTunes, but it seems to me that the update is complete but returns to its predecessor "and is updated again and again "Without any change. I can't use it as long as the version hasn't been updated.

Can't update iOS on a locked phone also with iTunes what to do please?

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