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User profile for user: Edward_Hovhannisyan
Edward_Hovhannisyan Author
User level: Level 1
8 points

About App purchasing

So I have got a situation here, my little sister she accidentally purchased something on app store I have noticed that app lately and deleted it without knowing that it was for money. And now I have message from my bank that insufficient funds and that how it should be because in that registered card I haven’t any money. Know I can’t update or download any app from the App Store. So the question is, is there some way that I can wrote to Apple to cancel purchase ? So it can work properly.

P.S I don’t remember the name of the app only know that it was purchased and downloaded in Sunday in August 4.


Thanks in advance

Posted on Aug 6, 2019 3:13 PM

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User profile for user: King_Penguin
King_Penguin
User level: Level 10
334,144 points

Posted on Aug 6, 2019 10:53 PM

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will cancel it as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


And if the app has a subscription you should log into the account and stop its auto-renewal, deleting an app only deletes the app.

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User profile for user: King_Penguin
King_Penguin
User level: Level 10
334,144 points

Aug 6, 2019 10:53 PM in response to Edward_Hovhannisyan

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will cancel it as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


And if the app has a subscription you should log into the account and stop its auto-renewal, deleting an app only deletes the app.

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About App purchasing

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