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purchase in the iTunes Store

please, help! Once this application was downloaded by my child and I did not consent to the purchase in this application. This app is not even installed on my iphone! I ask you to return the money to my card account!


[Image Edited by Moderator to Remove Personal Information]

iPhone 8, iOS 12

Posted on May 6, 2019 1:35 AM

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Posted on May 6, 2019 5:56 AM

Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 


iTunes Support


iTunes Support – world wide





1 reply
Question marked as Best reply

May 6, 2019 5:56 AM in response to katsiaryna17

Normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. 


iTunes Support


iTunes Support – world wide





purchase in the iTunes Store

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