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cannot load the new icloud terms and conditions

I tried to agree the new icloud terms and conditions which is required after creating a new id apple, but it does not work and it keeps loading. Then i tried to sign out the id apple of my phone, but it kept loading and did not work. So, now I cannot use my icloud. Hopefully, you can help me to solve this problem. Thank you.

iPhone XS

Posted on Aug 7, 2019 7:12 AM

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Question marked as Best reply

Posted on Aug 7, 2019 12:59 PM

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup



3 replies
Question marked as Best reply

Aug 7, 2019 12:59 PM in response to tramyruan3004

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup



cannot load the new icloud terms and conditions

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